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Service Centres
Your Partner in High-Quality Genomic Services
At MGI Tech, we deliver exceptional MGI and complete genomics services with a commitment to professionalism, timeliness, and high quality. Our global customer service center offers comprehensive pre-sale, sale, and after-sales support.
Extensive Support Network
47 after-sales service stations across 26 countries, ensuring efficient and top-notch support.
Global Spare Parts Warehouses
Over 6 strategically located warehouses to meet global spare parts demand promptly.
Comprehensive Service Platform
Professional, timely, and high-quality support for all stages, from pre-sale to after-sales.
Service Plan Details
Annual Service Packages
1st Warranty Service
Bronze Service
Gold Service
Comprehensive Remote Support
Enjoy seamless assistance via telephone, email, and remote online support.
Swift On-site Support
Response time is within two business days (The response time is restricted to certain geographic areas within mainland China and countries and areas with local engineers).
Annual Preventive Maintenance
One preventive maintenance per year.
Software Updates and Upgrades
Stay current with the latest software enhancements and features.
Parts Replacement and Repair Services
Keep your system running smoothly with prompt parts replacement and repair.
Annual Compliance Certificate
Receive one compliance certificate per year.
Reagent Replacement
Get sequencing kits replaced upon sequencer failure (library preparation kits not included).